Dubai Phone Care Plus
A smart investment in protecting your device. Sign up for the service in just one minute, and you’ll be covered against accidental damage that could happen to your device at any time. Even if your device hasn’t suffered any damage during the warranty period, you’ll still benefit from a powerful feature: we offer you the chance to trade in your old device and receive its market value plus an additional 10%, so you can upgrade to a device with the latest capabilities, such as 5G and AI technologies that are constantly evolving. This means that whether a problem occurs or not, you win in both cases.
Standard quality
Genuine spare parts
Official services
DM Comprehensive Protection Program
Additional warranty to the manufacturer’s warranty, including defective use.
Accidental Damage Protection
Includes all damages resulting from drops, burns, and liquids for one year (a fee of 10% of the repair invoice value is charged).In the event of total damage, the device will be replaced with a new one (a fee of 40% of the device value is charged).
All replaced components are under warranty for three months or the remainder of the warranty period, whichever is applicable. (Maintenance is performed by the brand’s authorized agent.)
Buyback Guarantee within two years.
If you do not benefit from accidental damage protection within one year, you will receive an additional 10% of the market value of your device when upgrading (exchange).
Pricing mechanism (for used devices) is previously explained through the Dubai Phone Trade-In Program.
DM Points Program
Points worth 1% can be redeemed on your birthday for double the value (from branches with a national ID card).
Unlimited Benefits
Early access to new products with free monthly purchases received via email, WhatsApp, or SMS.
How to benefit from the service? The service is provided through all Dubai Phone branches without the need to deal with an agent. We take care of everything.
For online store customers,
the service is provided through a shipping agent (Arimex). A fee of EGP 150 is charged.
