introduction
Hello and welcome to the official website of Dubai Telecom Mobile Devices Trading Company (Dubai Phone). In order to communicate with the largest number of customers, the company has established an electronic commercial store as part of its diligent work towards providing the best and easiest services to its customers in a sophisticated and distinctive way under the slogan (Excellence is the secret of success). .
Definitions
Terms and Conditions: All obligations that fall on the user or customer of the site, which are the matters and rules governing dealing with the site, purchasing and payment methods, etc.
User: is the person visiting or registered on the site who views and interacts with the site by posting and commenting
Customer: A user who subsequently uses the site to make purchases of the site’s products
Content: means any listed material, lists, publications, messages, texts, files, images or other materials published on the site
Privacy: It is the method used by site administrators regarding the data of users and visitors to the site.
Authorized agent: He is the legal person responsible for guaranteeing the products of international brands within the Egyptian country against manufacturing defects, as well as carrying out repair work
The first item: website membership
DubaiPhone.net membership is granted to every applicant after agreeing to the terms and conditions for using the site, taking into account that the user does not have the right to register membership with two accounts or with incorrect, fictitious data. Otherwise, the site officials have the right to freeze or cancel one or both of them. Creating a private account is considered The user expressly agrees to these terms and conditions and is fully subject to what is stated therein.
The second item: Acceptance of the terms and conditions
The Dubai Phone.net website represents an electronic commercial store managed by Dubai Telecom Company, and the contents of the website are uploaded by those responsible. This page explains the terms and conditions of use of the website, which allows the user (visitor – registered) to complete purchases and browsing operations, as well as inquire and inquire about the products advertised on the website. It is considered Acceptance of the terms and conditions are effective rules for dealing between the user and the site…
Therefore, we ask you to read the terms of use very carefully before starting to use the site
The Three item: Terms of Use
Under these terms, the user agrees to:
Refrain from writing any comments or publishing or sending any content through our website that represents (phrases or content that constitutes insult, defamation, defamation, threat, or is of an offensive, indecent, and sarcastic nature, or is of a political nature, or is of a nature that criticizes governments or ministries, or is of a sexual and pornographic nature, and violates public morals and ethics, or It is against the divine religions, has a racist nature, contains false and misleading data, includes a reference to information about people without their permission, represents an advertisement for competitive or illegal products, is of an advertising nature for companies or sites in the same field, contains software viruses or hacking software, or something similar. A character that does not fit with the topic of publication and discussions)
Refrain from harassing, stalking, or harassing users of the site
Refrain from contacting users of the site who do not do so
For the avoidance of doubt…
DubaiFone.net reserves the full right to remove any comment or content that we consider objectionable or that conflicts with public morals, ethics, laws and regulations in force within the Arab Republic of Egypt without the need for prior notice, in addition to taking all actual and legal measures and judicial prosecution against those who violate what Previously mentioned, taking into account that all of this is subject to our absolute discretion regarding the above, as well as with regard to the size of the file, the number of materials that can be published, as well as the time available for comments or your posting of content on our site to remain and respond to them.
The Four item: Entering the website
The right granted to the user by the site to use and browse our website is not comprehensive, absolute and final, but is based on a temporary basis and is always and constantly reversible without us being responsible for withdrawing the license to access the site and canceling the membership without prior notice. The right granted to the user by the site to use and browse our website is not comprehensive, absolute and final, but is based on a temporary basis and is always and constantly reversible without any responsibility on us to withdraw the access license to the site and cancel membership without prior notice.:
The User may not collect or collect any data about Site users without their consent
The design framework of our website may not be imitated or copied
Our electronic link may not be used in a misleading manner that suggests to users or others that there is a relationship of any kind between you and the site.
It is not permissible to sell products on a condition that violates commercial custom (selling in quantities exceeding 1 pieces of the same model). Dubai Phone also reserves the right to return any sale made through the Internet without giving reasons.
The Five item: Privacy Policy
This includes protecting and updating user and customer data as follows:
User data:
* The site has the right to collect user data and it is used to improve our advertising and marketing campaigns, provide users with periodic and non-periodic advertising bulletins, send promotions and discounts, as well as determine dates and methods of delivery of the products they want to purchase.
User data protection:
* The site takes all precautionary measures to protect the site’s user database and has the right to use all actual, legal and judicial measures against anyone who infringes on that database.
User updating his data:
* The user registered on the site via the Internet using his password can modify or delete any data related to him.
The Six item: Errors contained on the site
The website and those responsible for it make great efforts to ensure the accuracy and comprehensiveness of information about the products offered, their specifications, capabilities and prices.
The Seven item: Property Rights
User updating his data:
* The user registered on the site via the Internet using his password can modify or delete any data related to him.
The Eight item: Purchases of products through the website
The clause deals with the method of purchasing the products offered on the site from the moment of expressing interest and giving the purchase order to completing the purchase
Expressing interest and giving the purchase order
The user can purchase the products advertised on our website with ease and ease without suffering and hardship by:
- Enter the website and choose the products you want to purchase.
- Add products to your shopping cart by clicking on the (Add to cart) icon.
- Review the value and price of products.
- To give the purchase order, click on the icon (continue purchasing);
- Choose the method of paying for the products.
Methods of paying for the purchased products:
After the user reviews the total price of the purchased products, he chooses the payment method using one of the main methods:
Credit cards – Please enter the required data.
Cash on delivery after shipment – Please enter the required data to determine the location and time of delivery.
Shipping and delivery methods:
Through our website, the user can request the shipment of any of the products displayed on the website to have it delivered to his door through one of the shipping companies of our choice, at expenses borne by the user. Article Ten:
Return and exchange policy for products:
In the event that the customer wishes to return the products purchased from the site, this is done as follows
The first case: after shipping and receiving without opening the package:.
The response will be made in the following manner and stages:
Contact and communicate with us through the Contact Us page to express your desire to return the products immediately after receipt.
The site assigns a representative of one of the shipping companies to go to the customer with a bill of lading to return the products.
The site checks and inspects the returned products as soon as they arrive to us.
The site refunds the customer’s money using the same payment method, minus the shipping value and deducting 1% of the total price as administrative expenses.
The second case: After receiving and opening the package without using the products, while the products are valid and free of defects:
Contact and communicate with us through the Contact Us page to express your desire to return the products immediately after receipt.
The site assigns a representative of one of the shipping companies to go to the customer with a bill of lading to return the products.
The site checks and inspects the returned products as soon as they arrive to us.
The site refunds the customer’s money using the same payment method, minus the shipping value and deducting 2% of the total price as administrative expenses.
The third case: After receiving and opening the package and the products are damaged or broken:
Contact and communicate with us through the Contact Us page to express your desire to return the products immediately after receipt.
The site assigns a representative of one of the shipping companies to go to the customer with a bill of lading to return the products.
The site checks and inspects the returned products as soon as they arrive to us.
The site refunds the customer’s money using the same payment method without deducting any amounts in return, along with refunding the value of the first shipment of the products.
Fourth case: After receipt and use, and manufacturing defects appear within 14 days from the date of purchase
Contact and communicate with us through the Contact Us page to express your desire to return the products immediately after receipt.
The site assigns a representative of one of the shipping companies to go to the customer with a bill of lading to return the products.
The site checks and inspects the returned products as soon as they arrive to us.
The matter is dealt with in two aspects as follows:
The following stages and steps are dealt with:
The customer contacts the authorized agent to obtain a technical report on the presence of manufacturing defects to be attached to the products when they are shipped to us using the previously mentioned methods. The customer’s money is returned without any discount or the products are replaced without a new shipping cost borne by the customer.
Or the customer returns the products in the previous manner, provided that the site contacts the authorized agent directly to find out the causes of the malfunction and take the necessary measures in this regard within a period of no less than 15 days.
Second side: Products with Dubai Phone warranty
The customer ships the products using the aforementioned methods, so that the site inspects the products within Dubai Phone’s specialized maintenance center to take the necessary measures within a period not exceeding 7 days. Taking into account that the customer can communicate directly with the Dubai Phone customer service center located at 273 Faisal Street, Al-Matbaa Station – Giza – in the previous cases. It is noted that the warranty conditions will not apply in all cases to defects resulting from misuse and misuse caused by the customer in accordance with Law No. 67 of 2006 regarding the issuance of the Consumer Protection Law in force in the Arab Republic of Egypt. In the event of a dispute over the cause of defects in the sold products, their conformity with specifications, or their purpose, the entire matter shall be referred to the Consumer Protection Agency to issue a binding decision regarding the case.
Fifth case: After receipt and use and malfunctions occur after 14 days from the date of purchase:
The matter is dealt with in two aspects as follows:
The first aspect: Products with the warranty of the authorized agent: The following stages and steps are dealt with:
The customer contacts the agent directly to make the necessary repairs.
2. The customer returns the products to the site through the aforementioned methods, provided that the site visits the authorized agent to diagnose the fault, the method of repair, and the repair value, and informs the customer of it by email or phone, as well as the repair value at Dubai Phone’s specialized maintenance center – taking into account that the repair is within a maintenance center. Dubai Phone, without consulting the authorized agent, the product is out of the agent’s warranty – and the repair is carried out after the customer agrees to the repair cost. The product is returned shipped to the customer, and the latter pays the repair value and the shipping cost.
The second aspect: Products with a Dubai Phone warranty: The following stages and steps are dealt with
The Nine item: Compensation
Your use of our site constitutes your express agreement to bear any compensation for any damages or losses resulting from your misuse of the site and your violation of any of the aforementioned conditions.
The Ten item: The law applied to disputes
It is agreed that all terms and conditions and disputes arising, God forbid, are completely and completely subject to the provisions of the laws in force and in force in the Arab Republic of Egypt, and the Giza Governorate’s courts of all levels and types are competent to hear these disputes.
